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Building on the success of our JetBlack VOLT, which was heralded as the smartest smart trainer by cycling tech critics, we introduce our VICTORY.
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We appreciate the importance of protecting your personal information and recognise the trust placed in us when you supply your personal information to us.
As an Australian based company with global reach, we comply with the Privacy Act 1988 (Cth) and the thirteen (13) Australian Privacy Principles (APP’s) contained within that Act in the way we handle personal information. There is an Australian specific section for review.
As a company with collection of data from individuals throughout the world, we also seek to comply with the laws and privacy principles from around the world, to protect individual’s data.
This policy explains how we handle personal information relating to individuals, whether or not they are members. Nothing in this policy limits any of our other obligations at law.
In this Policy, any reference to “we”, “us” or “our” means JetBlack Cycling, referred to as “JetBlack” and any related or affiliated entity.
This Privacy Policy (“Privacy Policy” or “Policy”) explains how JetBlack Cycling and associated legal entities, collects personal information based on your interactions with us online, including on our websites and applications to provide our products and information services “services”. This Policy applies to our collection and use of personal information in connection with the Services and describes rights you may have with respect to your personal information we collect about you. By using our Services and otherwise interacting with us, you provide consent and can revoke this consent and request removal of your data any time by contacting us at [email protected]
This Policy does not cover the personal information we collect about employees and independent contractors, or job applicants or businesses we partner or trade with.
We may request to collect the following categories of personal information:
We collect your personal information to provide our products and services to you; to fulfil customer orders and requests; to contact you from time to time; to provide you with information about our business; for customer support; to deliver advertisements and marketing promotions and offers about products we think may be of interest to you; to facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; to respond to your inquiries; to customize your experience; and to audit and analyse the placement and effectiveness of our advertisements and other marketing efforts.
We also use personal information to monitor or improve our Services; for internal business analysis; to prevent fraud, activities that violate our Terms of Service or other contracts, or that are illegal; and to protect our rights and the rights and safety of our users or others.
When do not sell your personal information. We may share only the most relevant information with third parties involved in product purchase fulfillment of your order.
We generally retain the categories of personal information we collect for the length of time necessary to provide our Services and to comply with legal obligations or to protect our legal rights.
We retain information about your use of the Services until you delete your account with us. Personal information included in in-app chats is deleted after 90 days.
We collect personal information directly from you, from data you supply into our website forms or application systems.
We do not use or disclose sensitive personal information to create profiles about individuals or for any purposes other than providing our products and information services.
We may disclosed your personal information to third parties for the following purposes: to manage customer, supplier and vendor accounts and relationships; process payments; verify customers’ identities; fulfill orders and transactions; provide you with our Services and facilitate any information sharing directed by you; operate our IT systems and secure our systems; prevent fraud and other illegal activities; and to obtain professional advice about legal and accounting matters.
We may also disclose your personal information as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our rights and property or the rights, property or safety of others, including to law enforcement agencies, and judicial and regulatory authorities. We may also disclose your personal information to third parties to help detect and protect against fraud or data security vulnerabilities. And we may disclose or transfer your personal information to a third party in the event of an actual or potential sale, merger, reorganization of our entity or other restructuring.
We may use cookies, pixel tags, web beacons and other similar tracking technologies (“tracking technologies”) to automatically collect information through our Services. Tracking technologies are small data files placed on your computer, tablet, mobile phone, or other devices that record certain pieces of information when you visit our website. We may use these tracking technologies to help identify irregular behaviour, prevent fraudulent activity and improve security, as well as making it possible for you to save your preferences and help us understand how you interact with our website.
We also allow third parties to use tracking technologies on our websites and applications for analytics and advertising purposes. They assist in helping display advertisements, tailor advertisements to your interests and to assist in determining if you require assistance or are having problems navigating on our website. Some of these third parties use the tracking technologies to collect information about how you interact with other websites and advertisements across the Internet in order to provide advertising that is tailored to your interests and which may appear on our website or on other website or platforms.
You may set your browser to notify you when you receive a cookie. Many web browsers also allow you to block cookies. You can disable cookies from your computer system by following the instructions on your browser or at www.allaboutcookies.org.
We use Google Analytics to evaluate the use of our website. Google Analytics uses cookies and other identifiers to collect information, such as how often users visit a Site, what pages they visit when they do so, and what other websites they visited prior to visiting our Site. For information about Google’s privacy practices, please refer to the Google Privacy Policy: https://policies.google.com/privacy?hl=en-US#infocollect.
We implement and maintain reasonable security appropriate to the nature of the personal information that we collect, use, retain, transfer or otherwise process. However, there is no perfect security, and reasonable security is a process that involves risk management rather than risk elimination. While we are committed to maintaining a reasonable information security program, no such program can be perfect; in other words, all risk cannot reasonably be eliminated. Data security incidents and breaches can occur due to factors that cannot reasonably be prevented. Accordingly, it cannot be assumed that the occurrence of any given incident or breach results from our failure to implement and maintain reasonable security.
The Services may offer social sharing features, links to third-party websites or applications, and other integrated tools (such as the Facebook “Like” button), which let you share actions you take on our Services with other media or visit the websites of other businesses. Your use of social sharing features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. While we may include opportunities to use or connect to these third-party features or third-party websites and applications, we do not control these sites and are not responsible for their data use practices or their use of your information. Please review those entities’ privacy policies for information about how they collect, use and share your personal information.
We will review and update this Policy from time to time. If changes are made, we will update the Privacy Policy and reflect the date of such modification in the date above. If the changes are material, you will be notified via email or a notice on our website.
We will make all reasonable efforts to ensuring that our communications are accessible to people with disabilities. To make accessibility-related requests or report barriers, please contact us at [email protected].
If there are any questions regarding this Privacy Policy or to request a copy of this Privacy Policy in another format you may contact us at [email protected]. .
You can also contact us here:
31 Walker Street,
South Windsor,
NSW AUSTRALIA 2155
Laws in certain US states give residents of those states specific rights with respect to the personal information collected about them. See below for more information.
CALIFORNIA PRIVACY RIGHTS
If you are a California resident, the California Consumer Privacy Act (“CCPA”) and other laws provide you with the following rights with respect to your personal information:
Your Right To Know About Personal Information We Collect
You can ask us for the following information from us with respect to the personal information we have collected about you in the 12 months prior to our receipt of your request:
Your Right To Request Deletion of Personal Information We Have Collected From You
Upon your request and subject to exceptions in the law, we will delete the personal information we have collected from you.
Your Right to Request to Correct Personal Information We Hold About You
You have the right to request that we correct personal information we hold that you believe is not accurate. We will take steps to determine the accuracy of the personal information that is the subject of your request to correct, and in doing so will consider the totality of the circumstances relating to the personal information you have identified as being incorrect. We may ask that you provide documentation regarding your request to correct in order to assist us in evaluating the request.
Your Right to Ask Us Not to Sell or Share Personal Information We Have Collected About You
With respect to those categories of personal information that we sell to third parties or share with third parties for the purpose of cross-context behavioural advertising, you have the right to opt out of such sales and sharing.
California Shine the Light
California Civil Code Section 1798.83, also known as the “Shine the Light” law, permits California residents to annually request, free of charge, information about the personal information (if any) disclosed to third parties for direct marketing purposes in the preceding calendar year. To make a request, please contact us at [email protected].
Our Commitment to Honoring Your Rights
If you exercise any of the rights explained in this Privacy Policy, we will continue to treat you fairly. If you exercise your rights under this Privacy Policy, you will not be denied or charged different prices or rates for goods or services, or provided a different level or quality of goods or services than others.
Exercising Your Rights and How We Will Respond
To exercise your rights to know, delete or correct your personal information, or to ask a question, contact us at [email protected]. For such requests, we will first acknowledge receipt of your request within 10 business days of receipt of your request. We will then provide a substantive response to your request as soon as we can, generally within 45 days from when we receive your request, although we may be allowed to take longer to process your request in certain jurisdictions or under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
If you use a browser or a plug-in that recognizes the Global Privacy Control universal opt-out preference signal (“GPC”), we will recognize the signal as applied to the browser and device from which the signal is sent. Browsers and extensions that currently recognize the signal can be found here: https://globalprivacycontrol.org/#download. We recognize the GPC signal in a “frictionless” manner, which means we do not collect additional information from you in order to associate the GPC signal with your account.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations. In some cases, the law may allow us to refuse to act on certain requests. When this is the case, we will endeavour to provide you with an explanation as to why.
Verification of Identity – Requests to Know, Delete or Correct
We will ask you for two pieces of personal information and attempt to match those to information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
Authorized Agents
You may designate an agent to submit requests on your behalf. The agent can be a natural person or a business entity.
If you would like to designate an agent to act on your behalf, you and the agent will need to comply with our verification process:
Please note that this subsection does not apply when an agent is authorized to act on your behalf pursuant to a valid power of attorney. Any such requests will be processed in accordance with California law pertaining to powers of attorney.
VIRGINIA PRIVACY RIGHTS
The Virginia Consumer Data Privacy Act (“VCDPA”) grants Virginia residents the following rights with respect to their personal information we collect:
While Virginia law provides the right to opt out of the sale of personal information, we do not sell personal information consistent with the definition of “sale” under Virginia law.
Please note that for purpose of this section of this Policy, we consider “personal information” to have the same meaning as “personal data” as defined under the VCDPA.
Exercising Your Rights and How We Will Respond
Contact us at [email protected] to exercise the right to know, obtain a portable copy of, delete, or correct your personal information. We will respond to such requests within 45 days from when we receive your request, although we may be allowed to take longer to process your request under certain circumstances. If we expect your request is going to take us longer than normal to fulfill, we will let you know.
We usually act on requests and provide information free of charge, but we may charge a reasonable fee to cover our administrative costs of providing the information in certain situations.
Verification of Identity – Requests to Know, Delete, Correct
We will ask you for two pieces of personal information and attempt to match those to information that we maintain about you.
If we are unable to verify your identity with the degree of certainty required, we will not be able to respond to the request. We will notify you to explain the basis of the denial.
When We Do Not Act on a Request – Appeal Process
In some cases, we may not act on your requests (e.g., if we cannot do so under other laws that apply). When this is the case, we will explain our reasons for not providing you with the information or taking the action (e.g., correcting data) you requested.
Additionally, you have the right to appeal our decision by contacting us at same method used to submit requests within 30 days after your receipt of our decision. Please provide us with information the company needs (e.g., reference number) to identify denial of request. We will respond to your appeal within 60 days of our receipt of the request.
AUSTRALIAN SPECIFIC PRIVACY INFORMATION
For further guidance on the APP’s please visit the following Office of Australian Information Commission’s website and review privacy guides and factsheets: http://www.oaic.gov.au/
We are committed to protecting the privacy and security of personal information obtained from individuals. This deals with the collection, use and disclosure of personal information as well as access to, and destruction of, personal information and security issues.
The expression ‘personal information’ is used in this policy to refer to information about an individual whose identity is apparent, or can reasonably be ascertained, from the information.
Collection and Storage of Personal Information
The type of personal information that we collect about you depends on the transactions you undertake with us. For example, we will collect personal information from you if you:
Generally speaking, the purpose of collection and the minimum information you need to provide will be conveyed to you at the time of collection.
If you choose not to provide the personal information requested, we might not be able to provide you with the products/services you require.
Your personal information may be used in order to:
For the purposes set out above, we may disclose your personal information to third parties. The organisations to which we disclose information may include:
For more information, please contact us [email protected]
We take all reasonable precautions to ensure that your personal information is accurate, complete and up-‐to-‐date. However, the accuracy of that information depends to a large extent on the information you provide.
We recommend that you:
We will take reasonable steps to ensure that your personal information is protected from misuse, interference, loss and from unauthorised access, modification or disclosure.
Our personnel are trained to treat members’ and other customers’ information with the utmost confidentiality and procedures have been enacted to ensure all computer systems have anti-virus software installed to prevent any hacking or unauthorised access to our computer network.
Individuals will be able to access and request amendment to their personal information by contacting us at [email protected]
Upon request for access or correction of your personal information, we will provide you with access to your personal information or make corrections as directed, subject to exceptions stated in the Privacy Act. If you would like access, please make your request in writing for security reasons. Members will be able to access and update their contact details via our website at [email protected]
We will provide notification to the APP entity in the event that a request to grant access to personal information is refused we will provide written notice setting out:
We collect and use certain types of personal information about people with whom it deals in order to operate. These include current, past and prospective employees, suppliers, trustees, customers, clients, visitors, and others with whom we communicate. Examples of personal information include names, photographs, contact details, gender, and age.
In addition, it may occasionally be required by law to collect and use certain types of personal information to comply with the requirements of government departments for business data (e.g. health and safety statistics).
Personal information will be dealt with properly irrespective of how it is collected, recorded and used – whether on paper, electronically or recorded on other media.
We regard the lawful and correct treatment of personal information as important to successful operations, and to the maintenance of confidence between it and those with whom it deals.
This policy will operate in all locations from which we supply goods and services within Australia. We will ensure that our staff and those acting on our behalf obtain, use and disclose personal information lawfully and correctly. To this end, aspire to comply with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs) contained within the Act in the way we handle personal information.
The Policy is available on our website www.jetblackcycling.com and/or by requesting a copy from us at [email protected]
We publish guidelines on how to implement this Policy, and all staff and other individuals will be appropriately trained to handle personal information. We will ensure that anyone wanting to make enquiries about handling personal information knows what to do.
We regularly review the way it processes personal information in light of compliance with the Act.
When you visit our web site, our site may automatically send you a “cookie”. In addition, third parties, including internet search engines, may access your “cookie” information by visiting our website.
A cookie is a piece of text sent from a web server to your computer, and is used to identify you only by a random number. This information does not personally identify you, but it does tell us that your computer has visited our site and what areas of the site have been browsed.
You can decline cookies by adjusting the “accept cookies” setting in your browser, however this may affect the functionality of the web site.
An individual is entitled to make a complaint about us in respect of an alleged breach of the Australian Policy Principles by contacting us in writing. Upon receipt of such a complaint, we will investigate the complaint and reply in writing to the individual within a reasonable period of time. The validity of the complaint will determine the outcome and the relevant steps needed to be undertaken by us.
If you wish to proceed further with your complaint in relation to an alleged breach of the APP’s you can contact the Office of the Australian Information Commissioner on this website: https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us
You can obtain further general information about your privacy rights and privacy law from the Office of the Australian Information Commissioner by:
